FAQs • Midland, TX • CivicEngage

What should the public do if they observe an unsafe condition?: Members of the public who observe an unsafe condition relating to operations of the City of Midland should note the details of the condition (i.e. description of condition, location, vehicle number, time of observation) and contact the Risk Management Division.

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Risk Management

1. How do I file a claim?: Submit a letter which contains the date of the damage, the location where the damage occurred, a description of the damage, what you are requesting from the City, and the property owner's name, phone number, and address. Include with your letter at least two estimates for repair or replacement of the damaged property and pictures of the damaged property. You may submit your claim to Risk Management by mail, email, or fax, or complete it online.

2. Does the City handle claims for work injuries for non-City employees?: No. Risk Management handles only cases involving City employees. Other claims should be addressed to your own employer.

3. Do I need to file a claim in person?: No. You may notify Risk Management of your property damage by phone, mail, or email. You may submit your necessary documentation by mail, email, or fax, or complete your claim online.

4. How long does it take to process a claim?: Once Risk Management receives all the necessary information and documentation, a decision should be reached within four weeks.

5. What should the public do if they observe an unsafe condition?: Members of the public who observe an unsafe condition relating to operations of the City of Midland should note the details of the condition (i.e. description of condition, location, vehicle number, time of observation) and contact the Risk Management Division.