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1. Why do I have low water pressure?

You may have low water pressure due to a cut off at meter not being completely open, a faulty water meter, a possible crimp in the service line, a water main leak in your area, isolated water valves on main water supply lines (not open), or restricted water supply through your water softener due to a clog. Please call 432-685-7270 to report low water pressure in your area.

2. What do plumbers mean when they reference the "city side" of the sewer line?

When plumbers reference the "city side" of a sewer line, it is actually called a sewer tap. It extends from the resident/business property line to the point at which it makes contact with the main sewer supply line in alley/street. The sewer line from your property line to your house is your private service line.

3. I have water coming out of my meter box. What should I do?

Water coming out of a meter box could be a sign of a possible leak. Please contact Customer Service/Billing at 432-685-7320 to report the issue.

4. Why do I have discolored water coming from my faucet?

You may have discolored water coming from your faucet due to excessive iron or manganese coming from the main water supply line, possible water main repairs in your area, or possible water valve maintenance in your area. Please contact Water & Wastewater at 432-685-7270 to report the issue if you notice discolored water coming out of your faucet.