How will usage be verified during the transfer from one meter to another?

Verification of the transfer will begin with serial number documentation and data recording. Before the existing meter is removed, the technician will record the actual accumulated consumption numbers, as well as the serial number and property address. The new meter will then be installed.

The bar codes on the new meter and transmitter will be scanned linking that meter with the property address and customer account. Duplicate bar code stickers will be included with the other old meter data in each property file. Once the new meter is activated, usage will begin recording automatically.

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1. Why is my water meter being replaced?
2. Does this mean my bill will increase?
3. Will the City be raising water rates to pay for the new system?
4. When will this work be performed?
5. How will this affect my service?
6. How long will the installation take?
7. Do they need to come inside my house?
8. I'm on vacation or not available that day. Who do I call?
9. Why am I unable to turn on my water after the new meter was installed?
10. What is "AMI"?
11. Will the electronic device on the meter interfere with other electronic equipment?
12. Is the electronic device and data encrypted?
13. How will usage be verified during the transfer from one meter to another?
14. Is there any special care or maintenance that I need to do to my new meter?
15. When can I access my water meter information online?
16. I still have questions. Where can I get additional information?