Privacy Policy - SeeClickFix

Privacy Policy  

Thank you for visiting our city's website and for your interest in using SeeClickFix, the City of Midland’s reporting and complaint management system. SeeClickFix is an application that allows Midland citizens to report non-emergency-related issues via the Web on a desktop computer, laptop, mobile phone, or tablet. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and your choices regarding your information. 

Terms of Service 

By using this site, you acknowledge that you understand and agree to the following: 

Personal Information: When you interact with our website and use SeeClickFix, we may collect personal information such as your name, email address, and location. SeeClickFix is a public application. The description of all requests entered will be visible to the public. Your display name will also be visible unless you choose to submit as Anonymous. Your personal information (email address or phone number) will never be displayed publicly. 

How We Use Your Information: 

To Provide Services: We use the information collected to provide you with access to SeeClickFix and other services offered through our website. We may use your contact information to communicate with you regarding your submissions, feedback, or updates related to the services. Your information helps us to improve our website, services, and user experience. 

Your Choices: 

Opt-Out: You may choose not to provide certain personal information, although this may limit your ability to access certain features of our website or use SeeClickFix. 

Access and Update: You have the right to access and update your personal information held by us through your SeeClickFix account.  

Changes to This Policy: 

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically for any updates. 

The purpose of our interactive modules is to obtain suggestions, ideas, and feedback to benefit our community. Please avoid personal attacks, slurs, and profanity in your interactions.  Please make sure that your postings are relevant to the subject at hand. It is normal and expected for some topics to drift from the stated subject. However, to ensure maximum benefit for all users, we encourage you to keep your postings as close to the subject as possible.  Impersonating a government employee or another user is not allowed.  We do not allow behavior or content related to illegal activities.  Do not post or promote any materials that could SPAM, harm, or disrupt another user’s computer. We reserve the right to ban any participant at any time that we feel does not comply with an appropriate code of conduct. 

Disclaimers 

The sites are provided on an 'as is' basis without any warranties of any kind, express or implied. This site, to the fullest extent permitted by law, disclaims all warranties, including, but not limited to, the warranties of merchantability, title, non-infringement of third parties’ rights, and fitness for a particular purpose. This site makes no warranties about the site's accuracy, reliability, completeness, or timeliness. 

Without limitation on the foregoing: 

This site does not warrant that the sites will operate error-free or that the sites and their servers are free of computer viruses or other harmful mechanisms. If your use of the sites results directly or indirectly in the need to service or replace equipment or data, this site is not responsible for those costs. 

This site makes no representations or guarantees regarding the truthfulness, accuracy, legality, completeness, timeliness, or reliability of any documents posted by users or of any other form of communication engaged in by users. Documents may contain inaccuracies or typographical errors. You agree that any reliance on documents posted by users, or on any other form of communication with users, will be at your own risk.  

By accessing our website and using SeeClickFix, you consent to the collection and use of your information as described in this Privacy Policy.