New Utility Billing System

We are always seeking ways to better serve you – our Valued Customer – in a more efficient manner. With that focus, the City of Midland is pleased to announce a change coming with our Billing System. We will be moving to new software and adding a new Customer Portal starting March 30, 2020.

Important information:

  • You will receive a new account number. It will include a series of numbers followed by a dash then two numbers (e.g. 11111-01). To obtain your new account number visit https://www.midlandtexas.gov/958/New-Account-Search 
  • After you receive your account number, you will need to sign up for our new Customer Portal https://waterbill.midlandtexas.gov/   to access your account information starting on Tuesday, March 31.  
  • Any prior auto pay/login details will not be transferred.

Like most transitions in online software, there will be a period of change for user accounts. Customer Service will provide online account support as well as telephone support. For more information and details on this software upgrade, please call us at (432) 685-7320 or email us at cs@midlandtexas.gov.

Some of the changes you can look forward to:

  • An improved payment website. The new website contains features to help you better manage your own account.
  • Screens are user-friendly.
  • More online payment options such as pay-by-email.

  • Automated telephone payment processing option.