The City of Midland Water & Wastewater Utilities Department has initiated a project to replace its approximately 46,000 water meters. The meters will be replaced with an Advanced Metering Infrastructure (AMI) system.
Once all the new meters are installed, the AMI smart water meters will be able to give customers live data access, help conservation efforts, and ensure a better water future!
The installation phase of the water meter project is estimated to be completed within 18 to 24 months from its start in fall 2019. The work to replace meters will be performed during normal working hours of 8 a.m. to 5 p.m., Monday through Friday.
What to Expect
The new meters are being installed by City employees. You will see City of Midland vehicles and the employees will be in uniforms.
No member of our meter replacement team will ask to enter your home, request personal information, or seek payment of any kind. Please call customer service if you incur such an incident.
The team will replace your meter, which will take between 30 to 60 minutes. The water meter will be checked to verify water is not in use. There will be an interruption of service for 30 to 60 minutes during the replacement.
Once complete, your service will continue as normal. In many cases, the transition will be completely inconspicuous and will not affect residents.
At this point in time, the City crews are working solely on the installation of the meters and data collection system. Once we've tested to ensure hardware and software is working properly, we'll make the data system and all its resources available to the public. We do not currently have an estimate for when this will launch. Information will be provided when we do. In the meantime, the newly installed water meters will work with our current system, and residents can expect water billing to continue as usual.