Frequently Asked Questions

Outage information is sent from Oncor to the online outage map every 10 minutes. During times of high traffic on the site, the map may take more time to refresh.

Oncor Contact Information
Phone: 888-875-6279
Email: askoncor@oncor.com

While looking at the map, you may not find an outage indicated directly over your home or business when you are without power. One outage event may affect multiple homes or businesses. The map places the outage symbol near the location of electrical equipment where the outage originates. For example, if multiple customers in the same neighborhood call in to report an outage, we will indicate an outage near that neighborhood. We will not show specific homes and businesses without power for the safety of your home or business.

Oncor Contact Information
Phone: 888-875-6279
Email: askoncor@oncor.com

Based on the information available during an outage event, the latest estimated restoration is the latest time we think all homes and businesses will receive power in the ZIP Code or county in the table or the group of outages represented on the map. When viewing in the map, please zoom in on outages to see specific information for each outage. If an estimated restoration time is not yet available for your outage, you will see the latest estimated restoration time as being “Currently Unknown”.

Oncor Contact Information
Phone: 888-875-6279
Email: askoncor@oncor.com

We’re proud to serve Texas and are eager to help you. You can search our resource of frequently asked questions, or visit our About Us page to find the right contact so that we can address your needs.

Oncor Contact Information
Phone: 888-875-6279
Email: askoncor@oncor.com

Oncor delivers electricity to homes and businesses, but is not a retailer and does not sell electricity directly to customers. Oncor employees will never stop by your home or contact you by phone or online to request a payment to prevent power from being disconnected. Oncor employees and representatives will never enter your home to perform work. Any work performed by an Oncor employee or authorized contractor will be done outside a home or business and they will wear clothing branded with the company name and logo. Employees will also carry an ID badge and any authorized contractors will carry their own company identification. Don’t be afraid to ask for an employee’s company badge – they will gladly show it to you. You can call Oncor at 888.313.6862 to confirm an employee’s identity, but if you fear for your safety, call 911 immediately.

Oncor Contact Information
Phone: 888-875-6279
Email: askoncor@oncor.com

Typically, for overhead residential service the customer owns and is responsible for the meter base and wiring in the meter base, as well as conduit and wiring connecting the weather head at the top of the house. Oncor owns the pole and transformer serving the premise and the wires, also known as the service line, that connect to the weather head and meter.

Oncor Contact Information
Phone: 888-875-6279
Email: askoncor@oncor.com

Oncor delivers electricity that you buy from your Retail Electric Provider (REP). We invoice the REP for the cost to deliver electricity to your home or business and those rates and charges are approved by the Public Utility Commission of Texas (PUCT). You can view Oncor rates on the Billing and Rate Schedule page.

Oncor Contact Information 
Phone: 888-875-6279 
Email: askoncor@oncor.com