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File a Complaint
We are committed to accountability, transparency, and ensuring trust within our community. Our mission is to receive and investigate all complaints regarding our officers and staff with fairness and integrity. Every citizen should feel heard and to do so, every complaint is thoroughly reviewed, leading to continuous improvement and upholding of the highest standards.
How to File a Complaint
The Midland Police Department values your feedback and takes all complaints regarding our employees seriously. Our process ensures that each complaint is investigated thoroughly and fairly.
According to the Texas Government Code, Section 614.022, complaints about law enforcement officers must be submitted in writing and signed by the person making the complaint. To begin this process:
- Download the Personnel Complaint Affidavit: This form is required to officially file your complaint.
- Submit Your Signed Complaint: You may submit the completed affidavit in person or by mail*.
*If you choose to file a complaint orally or via email, we will request that you follow up by submitting a written and signed version.
Investigation Process
The purpose of the investigation is to gather the facts and uncover the truth. Following the investigation, one of the following outcomes will be determined:
- Exonerated: The officer’s behavior was proper and compliant with all laws and departmental guidelines.
- Not Sustained: There is insufficient evidence to prove or disprove the allegations.
- Sustained: The allegations are supported by evidence, or other misconduct was discovered during the investigation.
- Unfounded: The complaint is determined to be without factual basis.
- Dismissed (Not Investigated): The complaint was administratively closed for reasons such as the complainant’s withdrawal.
Upon conclusion of the investigation, both the complainant and the employee will receive written notification regarding the outcome.
Important Notes
- Anonymous Complaints: While anonymous complaints may still be investigated, the absence of a written and signed complaint can make the resolution process more challenging.
- False Information: If a complainant knowingly provides false information leading to an investigation, legal action may be pursued under Texas law.
- Traffic Tickets: Disputes over traffic tickets will not be investigated unless there is an allegation of misconduct.
External Complaints (Citizen)
| Year | Complaints | Sustained | Not Sustained | Unfounded | Exonerated | Dismissed |
|---|---|---|---|---|---|---|
| 2015 | 14 | 6 | 4 | 5 | 5 | — |
| 2016 | 42 | 7 | 9 | 7 | 19 | — |
| 2017 | 81 | 11 | 14 | 14 | 32 | — |
| 2018 | 35 | 5 | 1 | 16 | 13 | — |
| 2019 | 7 | 4 | 0 | 3 | 0 | — |
| 2020 | 14 | 6 | 0 | 5 | 3 | — |
| 2021 | 21 | 2 | 1 | 6 | 9 | 3 |
| 2022 | 19 | 1 | 0 | 2 | 14 | 2 |
| 2023 | 17 | 1 | 0 | 2 | 14 | — |
| 2024 | 8 | 1 | 0 | 0 | 7 | — |
| 2025 | 8 | 2 | 1 | 3 | 2 | — |
Internal Complaints (Directed)
| Year | Complaints | Sustained | Not Sustained | Unfounded | Exonerated | Dismissed |
|---|---|---|---|---|---|---|
| 2015 | 20 | 14 | 1 | 0 | 0 | — |
| 2016 | 15 | 14 | 1 | 0 | 0 | — |
| 2017 | 57 | 54 | 0 | 0 | 2 | — |
| 2018 | 49 | 43 | 2 | 1 | 2 | — |
| 2019 | 41 | 36 | 2 | 2 | 1 | — |
| 2020 | 43 | 41 | 0 | 1 | 1 | — |
| 2021 | 51 | 46 | 3 | 0 | 2 | — |
| 2022 | 38 | 33 | 1 | 1 | 3 | — |
| 2023 | 30 | 27 | 1 | 0 | 2 | — |
| 2024 | 57 | 50 | 3 | 2 | 2 | — |
| 2025 | 8 | 7 | 1 | 0 | 0 | — |
Need More Help?
If you have questions about filing a complaint or are unsure of the process, please don't hesitate to contact our department for assistance.
Last Updated: 03/21/2025