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Ask Jacky FAQ
AskJacky is our new AI-powered ChatBot.
How to Use
- Locate the AskJacky chatbot icon: Look for the chatbot icon, usually found in the bottom right corner of the website.
- Start the Chat: Enter your question or describe the information you need in the chat input box. For example, you might type, "What are the operating hours for the City Hall?" or "How can I pay my utility bill?"
- Provide Additional Information: If the chatbot asks for more details to better understand your query, provide the necessary information. Be as specific as possible to get the most accurate response.
- Navigate Through Resources: The chatbot might provide links to webpages, forms, or other resources relevant to your question. Click on these links to be directed to the appropriate page.
- Provide Feedback: Providing feedback is valuable as it helps improve the service. Since AskJacky is new and continually learning, your input is especially important in enhancing its performance and ensuring it meets your needs effectively.
AskJacky is our new AI-powered ChatBot. It’s your guide to quickly access City of Midland Resources on our various webpages and get your answers to our most frequently asked questions!
You interact with AskJacky just like you would in a regular conversation. Simply type your questions or statements, and AskJacky will respond with the best available information. AskJacky will pop up at the bottom of the City of Midland Webpages to be able to provide assistance to you.
You can ask any question related to City of Midland operations, local government, and city management. For example, you might ask for details about City Council Presentations, information on solid waste schedules, or information about city initiatives. More advanced requests may require additional information.
Your data is safe with AskJacky. The ChatBot doesn't use your personal data for training or any other purposes.
AskJacky is built and maintained by City of Midland ITSD staff and is powered by Frase technology. Its aim is to support citizens and businesses looking to quickly access resources and information on the City of Midland and other related web pages.
Yes, AskJacky is safe. It strictly operates on information “scraped” from relevant websites such as City of Midland, Midland County, Midland Chamber of Commerce, and others.
Last Updated: 02/14/2025