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SeeClickFix FAQs
Reporting an Issue
See Click Fix is the City of Midland’s new and improved tool for citizens to submit service requests and report issues to city staff. Users can also download the SeeClickFix Midland mobile app via the links below.
After a report of an issue is submitted, the corresponding team assigned to those issues will work on the request submitted and update the citizen who submitted the report with progress on the ticket. For the quickest response, Report the Issue through SeeClickFix, or call 432-685-7100 for general inquiries.
What Should Be Reported?
- Potholes and General Road Maintenance Issues
- Sanitation Issues and Large Item Pick-Up
- Broken Sidewalks Parking Violations
- Traffic Signal/ Sign Problems
- Traffic Complaints
- Graffiti
- City Parks Maintenance/ Issues Codes Violations including Litter, Debris, and Tall Weeds/ Grass
- And More!
Using SeeClickFix
Use the SeeClickFix app below or visit the SeeClickFix website to report problems such as potholes, graffiti, broken sidewalks, storm drain issues, traffic complaints, traffic signal/sign problems, special pick-up of large items for solid waste, or code violations.
City of Midland staff will acknowledge newly submitted issues and forward them to the appropriate City departments to take care of the requests. Users will receive email updates and can return to this page to check the status of submitted issues. When the issue is resolved, the issue can be closed. Separate issues should be submitted as separate SeeClickFix reports. Please note, that some issues may be more complicated than they appear on the surface. The cause and solution may involve multiple utilities and government agencies and take more time than anticipated.
Important Notes
- SeeClickFix is for non-emergency issues. If you have an emergency, please call 9-1-1.
- Please make sure the address provided is the location of the issue being reported, the SeeClickFix Midland app makes it easy for citizens to drag and drop to the location of the issue! Name and Email Address are preferred for follow-up and tracking progress purposes.
- Submitting multiple requests on the same issue will not expedite services, and can potentially delay repair. Duplicate issues are listed within the app, and most reports will be shown on the SeeClickFix Maps!
- SeeClickFix is monitored during regular City Hall business hours. Requests placed over weekends or holidays may not be addressed until the following official business day.
Download SeeClickFix to your Smartphone
Download via QR Code
- Open your phone camera and point it at the QR code.
- A link will appear; tap on it to open the URL.
- The URL will take you to the mobile app store.
- Download the SeeClickFix app for City of Midland and get started.
Download via Link
- Locate the link under the QR code and click on the link.
- The link will take you to the mobile app store.
- Download the SeeClickFix app for the City of Midland.
- Open the app and get started.
How To Videos
1. How to Download SeeClickFix?
2. How to Create an Account on SeeClickFix?
3. How to Report a Problem on SeeClickFix?
4. Understanding Statuses on Tracker.
Frequently Asked Questions
Desktop: Go to (Midland Link) and select the issue or concern you want to submit. Fill out the form and location of issue or concern.
Mobile : Download the SeeClickFix app from the Google Play Store or the Apple App Store. Set your service area to "Midland, TX."
You can opt to create a free SeeClickFix account to automatically receive updates on your request, or alternatively, submit a request anonymously and monitor SeeClickFix for updates.
Some examples of issues that can be reported include:
- ADA accessibility issue
- Code violation investigation
- Dog park or animal concerns in parks
- Encampment activity
- Flooding and drainage issues
- Graffiti
- Litter and illegal dumping, such as garbage in parks or furniture left on sidewalks
- Missing utility lid or grate
- Missing or damaged sign
- Noise complaint
- Park facility issues (playgrounds, restrooms, sports courts, etc.)
- Potholes and street repair needs
- Snow and ice removal needed
- Traffic signal, street or park lighting issues
- Vegetation issues in parks and rights of way
- Water utility leak
SeeClickFix offers a convenient way for community members to report non-emergency infrastructure, park, and code enforcement issues. Through the app, users can anonymously report problems to the City without needing to call, streamlining the submission process by allowing for photos, descriptions, and location tagging. Additionally, SeeClickFix enables users to track the status of their reported issues.
Last Updated: 02/10/2025